United Family Healthcare

Shanghai United Family Hospital and Clinics (SHU) is the first international standard healthcare service hospital established in Shanghai and is a joint venture between Chindex international Inc. and the Shanghai Changning Central District Hospital, SHU opened its doors December 1, 2004.

Our dedicated international team of physicians prides itself in providing international healthcare without international travel, thus making it possible for families in China to enjoy quality healthcare services without having to travel long distances. We will share knowledge and experience between the two hospitals, allowing us to further increase the quality and availability of our services.

At Shanghai United Family Hospitals and Clinics, the patients' well-being is our foremost concern and we want to ensure that that their experience at our hospital is as pleasant and comfortable as circumstances permit. We are dedicated to meeting your healthcare needs and strive to provide personalized quality care for you and your family.

Available at Shanghai United Family Hospitals is the Patient Services officers work as advocates for you and your family to ensure that your experience at the hospital is the most pleasant and comfortable. The Patient Services officer can help to answer your questions, provide information, facilitate problem solving, and coordinate communication between you and your family and the appropriate hospital staff.

Our Patient Services officer is on duty 10 hours everyday, from 8:30 am to 7 pm, to answer specific questions and help when needed.

History

After earning her MBA from Columbia University in New York and working for a few years for a major U.S. pharmaceutical company, Roberta Lipson moved to Beijing in 1979 and two years later, she partnered with fellow New Yorker Elyse Beth Silverberg to co-found U.S.-China Industrial Exchange, the company that would later change its name to Chindex. The company sold not only medical equipment, but a wide variety of other products, ranging from 70-ton mining trucks to geothermal energy equipment to mushroom growing systems but after 1993, narrowed its focus to the medical sector alone. Through her years of selling top-flight equipment to hospitals all across China, Roberta also came to understand that new equipment was not the only thing Chinese hospitals needed to improve themselves.

'It became increasingly apparent,' says Roberta, 'that while Chinese hospitals were moving towards an international standard on the hardware front, something was still missing.'
Roberta and Elyse then began exploring ways to bring not only the hardware but also the 'soft' technologies of healthcare to China and felt that many aspects of international standard healthcare could be brought to China, such as a philosophy of patient-centered care, a service mentality, systems management, and quality control. After examining their options, Roberta and Elyse decided the only way to make it happen was to do it themselves.
No one had ever undertaken such a project for a Western-style healthcare facility in China before, and it was not until the end of 1997 that Beijing United Family Hospital and Clinics (BJU) opened its doors and treated its first patient. BJU has enjoyed impressive success, further extending its services to two satellite clinics in Beijing. With the opening of Shanghai United Family Hospital and Clinics in 2004, the city of Shanghai also gained access to the United Family Hospital vision of international-standard healthcare in a uniquely warm, caring, and service-oriented environment. With demand growing--not only among expatriates but also among Chinese patients--plans are in the works for expansion into other major cities in China.

Mission

To provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-orie